Service Coordinator Assistant

Posted

Job Closed

Are you an organized, self-motivated individual with a keen eye for detail?

Do you excel in a dynamic, fast-paced environment and enjoy picking up new skills quickly?

Now that the kids are going back to school, are you looking to put your talents to work?

Join our rockstar team, where honesty, professionalism, and accountability are valued every day! If this sounds like you, keep reading!

Company:

R&R Pools is an inground swimming pool construction company specializing in residential swimming pool projects. R&R Pools strives for the highest quality workmanship and ultimate client satisfaction. We are currently looking to expand our service and construction divisions to help serve our clients better.

Our focus is on finding team players with strong customer service skills who want to always be their best.

Position type:

Temporary: Part Time leading to Full time (30 to 40 hours per week for 8 weeks from Early September to Late October)

Description of duties:

  • Deliver timely and accurate job service, quoting, follow-ups, invoicing, and record keeping
  • Oversee the scheduling/coordination of all services: Arrange the daily/weekly service schedule by area, job difficulty and length, confirm service dates with customers, schedule services to tablets, and mapping routes
  • Schedule check-ins by senior staff for quality control
  • Assist with the direction of the service team and assist with their performance tracking
  • Update SOPs for service and office staff
  • Oversee tool and equipment check outs, returns and coordinate for tool repairs
  • Ensure tracking and accounting of vehicles as well as vehicle maintenance checks and repairs
  • Overseeing shop cleanliness (organization, garbage, cardboard etc)
  • Ensure service teams operate in a safe and responsible manner by following policies and procedures
  • Oversee tool talks/OHS
  • Deliver timely and accurate job service, quoting, scheduling, follow-ups, invoicing, and record keeping
  • Ensure accurate recording of sales/service orders and follow your quotes through to final payment
  • Promote accepted quotes and provide prompt scheduling
  • Administrative duties; answering phones and emails, assisting customers, preparing mail, filing, photocopying, and scanning
  • Preparing service lesson packages: rack cards with relevant information based on pool size, sanitizer and filtration systems.
  • Assist with inventory management by ordering specialty/out of stock parts and alerting the retail manager of low product inventory
  • Update customer accounts
  • Troubleshoot problems, sell, and suggest products and services to customer
  • Deliver amazing customer service to existing client base that is:
    • Attentive
    • Resolution focused
    • Responsive
    • Managed from beginning to full resolution
  • Provide prompt and consistent communication between the staff and clients
  • Support the service manager and retail team in their daily activities
  • Assist with other tasks and responsibilities as assigned by management (helping with delivery trucks, stocking etc.)

Skills and Requirements:

  • 1 Year Supervisory Role Experience
  • 1 Year Scheduling Experience
  • Sales and marketing experience
  • Effective communication and computer skills
  • Superior attention to detail. Time management and organization skills
  • Proficiency in Microsoft Office suites and other office technology
  • Enjoys working in a fast-paced environment
  • Pool industry experience an asset
  • Completion of bookkeeping course and/or knowledge or accounting program an asset

 Compensation:

  • Competitive compensation at $20/hour
  • A pro-employee, friendly work environment with high level job satisfaction
  • Job skills development for future career choice
  • Close knit company culture
  • Fun and interactive team building activities such as puzzle rooms, golf, bowling, hockey games and team breakfasts throughout the year
  • The opportunity to experience real-time small business challenges and be a part of a fun industry

 APPLICATION:

 If this sounds like you, email your application and resume to info@rrpools.ca and let us know why you think you’d be a great fit for our team!